1. Cancellation Scope

School administrators and institutions registered under active subscription terms can request service cancellations. To file a cancellation, please submit an official request through your registered administrator email to support@dolsindia.com.

2. Refund Eligibility Criteria

Since DOLS is an instant-activation digital SaaS (Software as a Service) platform, refund terms vary based on resource consumption:

• Pre-Activation Window: If cancellation is requested prior to generating institutional database nodes or classroom tokens, a complete refund of paid fees will be processed.
• Post-Activation Window: Once academic credentials are created, exam schedules launch, or digital dashboard access is consumed by students, fees become non-refundable.

3. Refund Timelines & Processing

Approved refund queries will be processed automatically back to the original Indian payment source (Bank Account, Credit/Debit Card, or UPI) within **5 to 7 working days** from the date of official validation by our accounts team.

4. System Interruption Continuity

In rare cases where platform availability drops below our 99.9% service SLA due to critical cloud infrastructure bugs, DOLS will systematically extend institution license durations for equivalent periods rather than issuing cash payouts.

5. Contacting Accounts Department

For any disputes, invoice issues, or payment transaction failures, please connect with our accounts team at support@dols.in. Please always attach your invoice receipt number to accelerate processing.